Leapfrog Support Team MIA

Hi everyone, 

I'm a member of a university team who has worked with Leapfrog for approximately 7 years. However, since 2020 we have been unable to renew our license for Leapfrog Geo. Our support tickets, emails and phone calls are completely ignored without giving any grounds for this behavior. As a result, a lot of our work is now "stuck" in our Leapfrog files which we can't access.

Has anybody else had similar experiences, or have recommendations on how to proceed from here? We're getting really frustrated with this unprofessional behavior as it has put entire projects of ours on hold.

Comments

  • Hi Anton, 

    The team strive to deliver a world-class experience, which based on your message it doesn't appear that you are  receiving the level of service expected.    

    Note: the last support ticket I can find associated with your email id is from 2017, so my investigation we need to go deeper.    

    I will reach out to you directly so that we can put this right, and identify what has occurred in this case.   

    Regards 
    Matt    

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