Please help

Hi! I'm trying to open my Geosoft projects but I get a message saying "An error occured while communicating with Geosoft Connect in order to retrieve your GeosoftID. I logged into MyGeosoft account but still get the same message. What could be causing this?


Answers

  • DarrenAndrews
    edited April 2018
    Hello Kitso,

    Please try the steps outlined in this article:
    1. Go to Control Panel and click on Program and Features.
    2. Select Geosoft Connect and click Uninstall.
    3. Launch Oasis montaj or Target.
    4. Sign in to Geosoft Connect when prompted.
    If this fails to address the problem try this:
    1. Launch Windows Explorer.
    2. Navigate to C:\Users\Public\Documents\Geosoft\Geosoft Connect Settings and delete the contents of this folder.
    3. Relaunch the application.
    Best regards,
    Darren Andrews
    Technical Team Manager
    Geosoft logo
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